5 Operating Standards: Showing up for Our Clinics and Our Planet
Caring for Our Spaces on Paper and in Practice
Written by Shanon Tysland | Founder, CEO at Experience Momentum
At Experience Momentum, one of our operating standards is Immaculate & Intentional Spaces.
Most of the time, that makes us think about the spaces inside our four walls: the treatment rooms, fitness floors, front desks, equipment, bathrooms, and gathering spaces our clients and team members experience every day. We want those spaces to communicate care before a word is ever spoken. But this standard does not stop at our front door.
The way we care for our bodies, our clinics, and our communities extends naturally to how we care for the planet. Our environment is one of the spaces we all share. It supports our health, our movement, our relationships, and the generations that come after us.
That is why, each year, Experience Momentum closes its doors for an afternoon, pays our team members to step away from their regular roles, and volunteers in service of Mother Earth. As a 1% for the Planet member since 2013, this is one of the ways we live out our commitment to creating positive change for people and planet.
This year, we partnered with EarthCorps for a restoration project at Magnuson Park, located on the northwest shores of Lake Washington. Our team spent the afternoon removing invasive species and learning about the important role native plants play in the health of an ecosystem.
And yes, we worked. We shoveled. We picked. We pulled. We dug out roots. We got dirt on our shoes, sweat on our brows, and probably discovered a few muscles that had been quietly minding their own business until that afternoon.
But more than anything, we connected.
Team members from all three Experience Momentum locations came together. Titles did not matter. Departments did not matter. Whether someone was from physical therapy, fitness, nutrition, massage, admin, leadership, or support staff, everyone was shoulder-to-shoulder doing the same work.
There is something powerful about that.
It reminded me that our operating standards are not just words on a page. They are invitations to practice who we want to be.
5 Operating Standards at Experience Momentum
We recently established five operating standards that help guide how we show up for ourselves, our team members, and our clients. These standards do not just live on paper, but in practice in our everyday lives. Our standards give us something to come back to, and they were front and center during our volunteer activity.
Unforgettable Client Experience begins with how we show up for one another. When our team has moments of connection, laughter, and shared purpose, we are better able to bring that same presence and care to our clients.
Immaculate & Intentional Spaces reminds us that care is not limited to indoor spaces. Public parks, trails, shorelines, and natural areas are also spaces that deserve our attention and stewardship.
Genuine Connection + Human Care was everywhere that day. It was in the conversations between team members who do not always get to work together. It was in our partnership with EarthCorps. It was in the collective care we put into a public park so that more people can enjoy it for years to come.
Integration is the Default came alive in a very real way. The health of our bodies and the health of our planet are intertwined. Movement, fresh air, community, restoration, and environmental stewardship are not separate ideas. They are deeply connected.
And Leadership that Develops People showed up through teamwork. Helping our planet, like helping our company grow, requires everyone to participate. Everyone has a role. Everyone contributes. Everyone gets their hands dirty.
The experience we create at Experience Momentum is shaped in:
How we show up for one another.
How we care for our spaces, both indoors and outdoors.
How we support one another.
How we connect with each other and our planet.
How we help people feel seen, valued, and cared for.
That is where standards come to life.
Our standards are not about perfection, but a commitment to creating a consistent experience that reflects who we are.
After the work was done, we gathered for drinks, laughter, and more connection. It was a simple but meaningful reminder that doing good work together creates energy. It builds trust. It strengthens culture. It reminds us that we are part of something bigger than ourselves.
I love this team. I love that we choose to close our doors for an afternoon, step outside of our normal routines, and put our values into action. Not because it is flashy. Not because it is easy. But because it matters.
At Experience Momentum, we believe health is bigger than one person, one appointment, one class, or one clinic.
Health lives in our bodies.
Health lives in our relationships.
Health lives in our communities.
Health lives in the planet we all share.
And when we care for those spaces with intention, we help create a healthier future for everyone.